Zscaler is powerful, but complex and expensive especially for MSPs supporting many small
and mid-size clients. Licensing, PAC file issues, routing dependencies, and user experience
complaints create constant friction.
DefensX delivers Zero Trust access, browser isolation, and DNS security with lower cost,
zero agents, and MSP-ready multi-tenant management.
Why Zscaler is challenging for MSPs
Enterprise-grade SASE creates unnecessary overhead for small & mid-size customers.
High complexity + constant tuning
SASE Overhead
● PAC files, routing rules & inspection tuning.
● Client agents break after OS updates.
● SSL inspection causes performance complaints.
● End users experience slow or blocked web apps.
Not built for MSP multi-tenant UX
Operational Drag
● Per-customer tuning becomes time-consuming.
● Multi-tenant dashboards not MSP-friendly.
● Expensive for smaller customers.
● High learning curve for Tier-1 techs.
How DefensX simplifies Zscaler environments
Zero Trust access, browser isolation, DNS filtering without agents or complexity.
Browser-based isolation
DefensX Isolation
● Stops phishing, malware & credential theft.
● No SSL inspection required.
● No performance hit for end users.
● Eliminates client-native attack surface.
Perfect for MSPs
MSP-Ready
● One-click tenant creation.
● Unified reporting across all clients.
● Predictable per-user licensing.
● Zero client installs or updates.
Zscaler vs DefensX at a glance
A clear business & technical comparison for MSPs.
Capability
Zscaler
DefensX
Deployment model
Cloud proxy + agents
Agentless browser isolation
SSL inspection
Required for full protection
Not required (isolated browser)
User performance
Often slower under SSL inspection
Fast (local browsing + cloud isolation)
MSP management
Complex for multi-tenant ops
Simple unified MSP console
Client footprint
Heavy agents
0 installs
Best for
Large enterprises
MSPs + SMB/SME
What switching from Zscaler means for your MSP
Lower cost. Less complexity. Better security.
MSPs choose DefensX to deliver modern Zero Trust access without the
operational weight of enterprise SASE platforms.
Identify which Zscaler modules you're replacing.
Map security functions to DefensX (Isolation, DNS, ZT access).
Run a 2–week pilot with selected users.
Expand tenant by tenant.
Retire Zscaler subscriptions when ready.
Enjoy lower cost, instant onboarding, and smoother end-user experience.
FAQ: Replacing Zscaler with DefensX
“Does DefensX replace all of Zscaler?”
DefensX replaces Zscaler ZIA, browser protection, DNS filtering,
and Zero Trust access use cases. Large enterprises relying on deep inline
inspection may still need additional tools.
“What about agent-based Zscaler features?”
DefensX does not require agents browser isolation provides protection without OS-level installations.
“Is migration complex?”
No. DefensX deployments typically go live in hours, not weeks with a much simpler policy model and instant user onboarding.
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